ABOUT / About Me

Zhaoyu / Joel

AI-native professional
Business × Product × Practice

My technical background shapes how I approach problems: I start with facts and logic. Across product support, business operations, and hands-on AI applications, I clarify the goals and constraints before breaking the work into actions. I learn what I don't know, validate as I go, and turn experience into reusable methods.

Confirm the facts and goals firstMake progress, validate as you goTurn experience into methods

JOEL / ZhaoyuJ↗

THINK CLEAR.
MAKE IT WORK.

EXPERIENCE

Building judgmentthrough real work.

2025.09 — 2026.06

ClassIn · Beijing EEO Education

B2B product support / AI applications in business

Identify product issues on the frontline and turn support experience into methods the team can reuse.

Completed 26 on-site product support engagements at universities, taking independent responsibility from month 3; supported 21 business visits in total.
Built 7 Coze agents; the team adopted the prompt optimization assistant and transcript structuring tool in actual work.
Independently led 2 product training sessions with 60+ attendances, and completed user manuals, feature tutorials, and training SOPs.

Figures follow my current résumé. Earlier reflection articles use different counts for business visits; these have not been added together.

2025.03 — 2025.06

Huiyi Elite (Hong Kong) Education Technology

Campus ambassador · Leader of a 7-person team

Organized the path from public-channel exposure through owned-community nurturing, information sessions, and follow-up, aligning the team's user segmentation and action cadence.

The team achieved 3,200+ public-channel exposures, 350+ users in owned communities, 132 event attendees, and 13 conversions, generating RMB 117,000 in GMV and ranking 8th among 34 teams.
Personally opened up 4 campuses during expansion in East China and documented a community operations SOP.

Business and conversion results are team achievements.

2024.11 — 2025.01

WonderCV

Product operations intern

Contributed to requirements organization, prototype design, and operational support for a personality-test-to-job-recommendation feature.

Organized customer support feedback, designed the question bank and workflow, and participated in requirements validation through 450+ questionnaire responses.
Assisted with 4 core page prototypes, 3 interaction states, and 12 pages of exception-handling documentation.

The source materials do not specify how retention and click improvements were measured, so this version does not use those figures as outcome metrics.

HOW I THINK

A technical background. A structured way of thinking.

When facing a complex problem, I clarify the goals and constraints, break it into key parts, and test my judgments against evidence and real results.

Different skills, working toward the same goal.

Beyond product and AI, I have created content videos, posters and presentations, learning knowledge bases, and sharing and training sessions. These experiences help me understand information, communicate it clearly, and help others put it to use.

View my full personal materials

A portrait and actual photos of sharing events are still to be added; the current visual is an original typographic identity graphic.

LET’S CONNECT

Let's get to know each other
through a concrete problem.

Career opportunities, project collaboration, or a conversation about bringing AI into real work.

Contact me